Problem using Crypto API (2 Comments)
Topic by John LContentHi all,We are trying to use the Crypto API to hash a key on a customer portal php page. The problem we are facing is that everything works good while being viewed in the...
View ArticleShow and hide inputs based on Product and Category IDs combination
Topic by Daniel Sousa RochaContentI'm trying to get the value of a input/ProductCategoryInput by listening to the event evt_productCategorySelected that this widget fires from inside another custom...
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Webdav client connect has stopped working (3 Comments)
Topic by Phil FranklinContentI have been using Webdrive successfully to connect to my site, but suddenly it has stopped working. I include a screen shot of the error, which seems to be related to...
View ArticlePagination on Customer Portal (5 Comments)
Topic by Navin JoseHi , we fetched task on customer portal. Now i want pagination from one to another page because there are huge list of task on customer portal. Can anybody help how can i achieve...
View ArticleTrigger a JS function after a form is submitted (2 Comments)
Topic by JJContentHi,Using the code below - how would I then trigger an event to trigger after a successful submission?No custom widget being used - do I have to use one to achieve what I...
View Articlecreating a countdown in a report column (2 Comments)
Topic by Ben KHiI have written the code below but it isnt working as intended. When an incident is raised developers on my team have 28 days to fix it and i want to add a countdown to a report i am...
View ArticleShow Incident's Attachment of other Contacts (4 Comments)
Topic by Sriranjjani MuralidharanHi Friends, One of my business requirments need to display the attachments submitted by other contacts. Users from the same organization will have privilege to see the...
View ArticleRetrieve attachment for any incidents
Topic by Guru JayWhen we go to the page https://xxxx.custhelp.com/app/account/questions/detail/i_id/<incident_id>, the logged in contact can see the incident details including the attachments...
View ArticleRemove automatic filter from reports on customer portal
Topic by Hector ArreolaHello,I am trying to display a report on my customer portal, but it is automatically filtering out all incidents and leaving just the ones that the contact (primary) can open...
View ArticleProblem with search in Social Community!!! (1 Comment)
Topic by Dmitriy FedotovContentHello!I want to search same discussions in Social Community, in page of result i use : <rn:container source_id="SocialSearch" per_page="10"...
View ArticleAllow contact to view the same report data as in console (2 Comments)
Topic by Darpit PatelContentHi All,We have a requirement to display the same reports data in customer portal as in console. By design the CP filters report data by logged in users contact id and...
View ArticleLicensing question - how are Tier 1 sessions recorded?
Topic by JJHi,We've had Oracle reps. in who are questioning what they see on the compliance dashboard vs what the reports in CX say as well as google analyticsSo for August, the compliance dashboard...
View ArticleBUI - Read Custom Field in new/existing Incident (10 Comments)
Topic by David CallaghanContentHello, I'm creating a BUI component which will sit on an incident form which can be either for a new or existing Incident - When the BUI component runs, it needs to read...
View ArticlePrevent "ghost" contacts being created
Topic by JJSo,1. login and navigate to a custom form2. fill out all of the fields, but do not upload a file3. wait for the session to expire -- 30 mins in my testing4. upload a file using the 'Choose...
View ArticleGet workspace record value using Browser UI (1 Comment)
Topic by pravin kumarContentHi friends,I want to get all Workspace record value using Agent browser scripts and check validation before save .I'm not able to get value of workspace (custom...
View Article3rd party can update incident that is forwarded to them
Topic by JJHi,Let's say we have an incident belonging to a contact called Charlie White that I forward to an external/private email such as jo.bloggs@whatever.comWe have set up our interface so that...
View ArticleConvert html page to pdf (6 Comments)
Topic by Fredrick AHi Experts,I want to download the page as PDF file. Is there any default functionalities or Suggest some custom Code for that?
View ArticleCss not working in IE (5 Comments)
Topic by Nadeem AliContentCustomer portal looks fine in chrome but css not working in internet Explorer. Adds all of this meta tags but still page not render correctly in edge browser, <meta...
View ArticleDisable Open Login and Create Account on Login Form (3 Comments)
Topic by Dong WangDear All,We need disable open login and create an account functionality in the Customer Portal.I've found the description in the Document of widget "login/AccountDropdown" as...
View ArticleProblem with search in Social Community!!!
Topic by Dmitriy FedotovContentHello!I want to search same discussions in Social Community, in page of result i use : <rn:container source_id="SocialSearch" per_page="10"...
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