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Creating a custom control and populating it with a custom object (1 Comment)

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Topic by Rick D

Hi All,

     Is there a way to build a custom control and then populate it with the contents of custom object? Then, is it possible to utilize this custom control in the Answer workspace? Lastly, how do I store the selected value with that Answer.

    To summarize what i am trying to accomplish another way ..... our business would like to keep a listing of SMEs for each answer (answers may have one optional SME). While SMEs are contact, but not all contacts are SMEs. They truthfully only want to be able to associate one SME per answer (and they really only want to store the SME name (whether it is actually related to Contacts or not)). In an idea world, I would simply add a custom field SME_IND to Contacts and then populate the dropdown list on answers with any contacts that are SMEs. Upon selection, the c.id would be stored as an FK in Answer (or, even better in a relator SME_TABLE(SME_ID, a.id, c.id) if they wanted to pursue allowing multiple SMEs per answer). Anyways, I think you can see what I am trying to accomplish. Any help or shove in the right direction would be most appreciated.

Thanks!

-Rick


Getting Error "Not Allowed: Cannot perform requested function or action." on run report through php...

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Topic by Nagendra Aviligonda

Content

Hi,
I am getting the when am running a report from the php script.
Error message "Not Allowed: Cannot perform requested function or action."

 

Thanks in Advance,

Nagendra

Version

November-2013

Code Block

can't add file to config directory?

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Topic by john sheflin

Content


Hi,

 

I'm trying to set up authentication for a rest api for php, and I can't upload the files to /dav/euf/development/config

 

Is there any way around this?

 

thanks

Version

Software Version:Oracle RightNow CX Cloud Service November 2012 (Build 120) SP6

cURL Error Code: 7 couldn't connect to host (4 Comments)

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Topic by Bill Kantz

Content

I am trying to connect to some sites using cURL the issue I get almost all sites return an error attempting to connect with the exception of google.com . The test code that I written trying to identify what the issue is listed below
 

These are the results I get from the test:

http://www.slashdot.org
Result: Error Code: 7 couldn't connect to host
HTTP Code: 0

http://www.fox.com
Result: Error Code: 7 couldn't connect to host
HTTP Code: 0

http://www.cnn.com
Result: Error Code: 7 couldn't connect to host
HTTP Code: 0

http://www.rightnow.com
Result: Error Code: 7 couldn't connect to host
HTTP Code: 0

http://www.sony.com
Result: Error Code: 7 couldn't connect to host
HTTP Code: 0

http://www.google.com
Result: Operation completed without any errors
HTTP Code: 200

http://www.vonage.com
Result: Error Code: 7 couldn't connect to host
HTTP Code: 0

http://www.stackoverflow.com
Result: Error Code: 7 couldn't connect to host
HTTP Code: 0

Is there some whitelist on RightNow's end? Can this be modified?

Code Block

Bring Inquira Knowledge into RightNow (console and CP)

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Topic by Rahul Sharma

Hello! I was not able to find any information on how to pull inquira's knowledge when resolving incidents within a console (search knowledge base, smart assistance and  guided assistance) And also on the CP when someone searches for an answer. 

1) Is it at all possible! that FAQs of RightNow are not used at all! and everything comes from Inquira?

2) We are planning to propose inquira for a large implementation and it will be the only enterprise wide KM. I am assuming that it will also create FAQs / Ans for RightNow consumption? 

3) Can i still have the FB app? at present it pull from RightNow's KB. can it be browse Inquira's KB? 

Please let me know if someone has implemented this type of solution

Appreciate all the help :-) 

Thanks!

Rahul

 

OPA integration with Customer Portal (2 Comments)

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Topic by Srilatha CK

Content

We have trying to integrate OPA interview(StudentsBenefits) existing example in OPA cloud edition in CP as given in the documentation :

http://documentation.custhelp.com/euf/assets/devdocs/august2013/PolicyAutomation/en/Default.htm#Browse/Role/Developer/Incorp_OPA_Interviews_into_RightNow_Cust_Portal/Deploy_configure_sample_widget.htm%3FTocPath%3DBrowse%20by%20Role|Developer|Incorporate%20OPA%20interviews%20into%20RightNow|_____4

As per the sample, end of the interview an incident should be created but this is not happening.

On OPA Hub Data Service related settings are all done and "Data Service test succeeded" shows

could anybody who have tried OPA, CP integration suggest what could be missing please..

 

Thanks,

Srilatha

 

Version

August 2013

Does "post_incident_create" hook allows to access web services using nusoap? (4 Comments)

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Topic by Suresh Kumar T

Content

Hi,

  I am trying to push incident data to a web service (dummy one created using WCF) from hooks data for the event "post_incident_create". But its not sending any data. Kindly suggest.

 

Version

13.8

Calling the external web service from Customer Portal and getting the response back to CP field (1 Comment)

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Topic by Shreyas Pandhari

Content

Hi,

I need to call an external  web service from the customer portal, say from ask.php. Once the user clicks on Submit button the Service Request should be synced with external system. A response from external system should be logged in to the field on Customer portal (say an Integration ID of the incident created in external system). I am aware this is possible in case of Agent Desktop using Add Ins but not sure about how to implement it from Customer Portal perspective.

In addition to above query, can anyone just comment on how to call external web service from Customer portal pages on a button click?

 

Thanks,

Shreyas

 

  

Version

Feb 13

Set up rss feed in the customer portal? (4 Comments)

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Topic by Jesse Block

Content

Hello all,

Has anyone ever successfully set up an RSS feed in the customer portal? It seems that dom extension in php is disabled, and as I normally rely on accessing rss feeds via DOMDocument, I'm a little stuck. If any one has found a workaround to this, I would be grateful for your input. Thanks!

Jesse

Version

Feb 2012

Remove Add as Link from Knowledgebase report

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Topic by Manish Kumar

Content

When an agent clicks on the 'Search Knowledge' or 'Smart Assistance' button from the Chat workspace, the report displays the answer. These answers have a option of "Add as link" option. I want to remove this option from the result and just have "Add as text" and "view".
 
Pls see the attached screenshot. Is there any way, I can remove the "Add as link".

Version

Nov 2013

Image

Set Custom WorkSpace Privileges. (1 Comment)

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Topic by Ganesh Raju

Hi,

I have created a workspace using custom object. My requirement is to show this workspace only to Admin user.

How can I set profile level privileges to the workspace?

 

Thanks in advance,

Gane... 

Consuming external Web service

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Topic by Chidambaram Chidambaram

I need to consume external web service from my CP.  For example, I want to consume,  when I click a button in my customer portal and then display the result set in my dropdown.  I have read about nusoap. Kindly request to provide me some example so that easy for me to implement.

Create an incident from chat

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Topic by Mary Smith

Hi All,

 

We have a requirement where whenever the chat session is closed that should end in an incident with the chat trasnscript.

 

So can anyone let me know how to achieve this.

 

thanks in advance,

mary

Code Igniter session lost in Internet Explorer (2 Comments)

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Topic by Andrew Fandre

Content

Summary:

Code Igniter session is lost if browser is closed then site quickly reopened in Internet Explorer. This behavior doesn't happen in Chrome/FireFox/Opera

Details:

We have a Siebel-based PTA solution where responsibilities are set in the $CI->session->getSessionData() scope during PTA. In Internet Explorer only, if the browser is closed then reopened and the site is accessed again, all the $CI->session->getSessionData() is lost. We notice this because the NavigationBar checks the session scope (see below).

This happens in IE9/10.

Version

3.1.1

Code Block

Categories with drop downs won't open when click Add Notification

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Topic by Chris Hessler

Content

When we go into Customer Portal, and click the down arrow by My Account and click Notifications:  we click ADD NOTIFICATIONS.   when we click the TOPIC box to pick a topic, the topics with no drop down capabilities work fine; but when we click on a topic with a drop down arrow by it all we get is arrows going around in a circle and the sub-categories do not come up. 

Any advice would be appreciated!

thanks!

Chris

Version

Software Version:Oracle RightNow CX Cloud Service May 2013 (Build 120) SP4

Bring Inquira Knowledge into RightNow (console and CP) (2 Comments)

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Topic by Rahul Sharma

Hello! I was not able to find any information on how to pull inquira's knowledge when resolving incidents within a console (search knowledge base, smart assistance and  guided assistance) And also on the CP when someone searches for an answer. 

1) Is it at all possible! that FAQs of RightNow are not used at all! and everything comes from Inquira?

2) We are planning to propose inquira for a large implementation and it will be the only enterprise wide KM. I am assuming that it will also create FAQs / Ans for RightNow consumption? 

3) Can i still have the FB app? at present it pull from RightNow's KB. can it be browse Inquira's KB? 

Please let me know if someone has implemented this type of solution

Appreciate all the help :-) 

Thanks!

Rahul

 

WorkSpaceComponent - profile level permission. (2 Comments)

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Topic by Ganesh Raju

Hi,

I have created workspacecomponent using c#, where I will drag and drop to use in my custom workspace. Now I need to restrict its availability to particular profile. Please let me know how to achieve it.

Requirement: Currently the workspacecomponent is available to all profiles but it should be visible to only Admin user.

Thanks & Regards,

Gane..

 

 

Getting Error "Not Allowed: Cannot perform requested function or action." on run report through php... (1 Comment)

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Topic by Nagendra Aviligonda

Content

Hi,
I am getting the when am running a report from the php script.
Error message "Not Allowed: Cannot perform requested function or action."

 

Thanks in Advance,

Nagendra

Version

November-2013

Code Block

Answer Feedback Pop-Up Window (2 Comments)

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Topic by Ron Smith

Content

Need to add First Name and Last Name text boxes in the Answer Feedback pop-up window, as well as two other text boxes to capture Account Number and Product Name. We do not use logins, in Right Now, for our customers, but would like to capture this information to be able to locate them in our customer database, as many times the email address they provide is not in our system. Using Framework 3.

Version

November 2012

How do I display the product associated with an answer? (1 Comment)

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Topic by Andrew Fandre

Content

Hi All,

I hope this is an easy question. How do I display the product associated with an answer? 

I'm adding Answer details on page "views/pages/answers/detail.php" and I can't seem to display product that's associated with an answer.

In the documentation: Customer Portal > Answer Details Page > Adding answer details

It says to add this widget to the page :<rn:widget path="output/DataDisplay" name="Answer.Products" />"

But this outputs the entire product list. Our product list is quite large and this is essentially useless.

I looked over the business objects and couldn't find a reference to the single product or subset of products that an answer is associated with.

I feel like I'm missing something obvious.

Thanks in advance for reading this.

Version

3.1.1
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