A report showing the times of the answers accessed by the page. (2 Comments)
Topic by Defeng LiangContentHi RightNow Experts,I am facing an issue of creating a report showing how many times the answers are accessed by the answer detail page. That is, when a answer is displayed,...
View ArticleYUI Events - CP Framework 3.0 (2 Comments)
Topic by Craig Daniels2457ContentHow can I subscribe to a JS event in the new framework?I don't want to make an AJAX request. I just want to show or hide a widget input field depending on a selection...
View ArticleCreating a Ask a Question Page (1 Comment)
Topic by Gurpreet SinghContentHello all,I created a New page same as that of now the proble is am not able to configure it. Am facing some problems listed below.1. I created the exact repelica of Ask a...
View ArticleCP Framework Version 3.0 - Resources
Topic by LawrenceMHello everyone, I'm Lawrence Morrisroe, the Product Manager for Customer Portal. I know many of you are in the process of migrating over to CP version 3. In an effort to help, I...
View ArticleClik here to view.
AutoComplete Feature
Topic by BSContentCan we have autocomplete feature available in standard search widgets similar to one on CP administration page? OR like what we have in google (see attached image) VersionFeb2013Image
View ArticleJava and PTA problems
Topic by Pablo MoralesContent Hi all,I'm having problems with java and PTA... I'm getting error 7 or 5, wich means wrong credentials, but I have "ignore password" set and p_userid is set too.I'm using...
View ArticleCan't select data from the database (1 Comment)
Topic by James SmithHi,I am unable to select data from the database. I can build reports against the table but can't run a query to get the same data. For example "SELECT * FROM cloud_search2result"...
View ArticleYUI and RightNow CX November '12 (2 Comments)
Topic by SalvatoreHello,I read the RightNow CX Nov '12 release notes, but I can't find any reference to the version of the YUI library used. Is it still 2.7?Would the version of YUI change if we switch...
View ArticlePTA string formation (2 Comments)
Topic by Chaitanya NadigContentHi,I'm trying to construct the PTA string with the p_email.addr parameter. But everytime I give that in the string, I get error code 4 - which is - "One of the PTA string...
View ArticleChanges to Grid2 Widget Seen for a Second, but then Disappear .... Source is...
Topic by Rick DHi All, I made a change in the Grid2 Widget to flatten out a monthly answer hit report. It was one row per month per answer and it is now one row per answer with the months added as...
View ArticleTechmail and pre-processing (1 Comment)
Topic by SalvatoreHello,in order to solve some encoding issues, we would like to pre-process (or post-process?) incidents updated via Techmail. Is that possible by implementing custom rules, workspace...
View ArticleContact Sign up Page
Topic by CXContentThere is a requirement where we are required to capture facebook /twitter login using custom fields during contact signup. Later, using these social logins, we are required to pull...
View ArticleClick-to-Call functionality - documentation?
Topic by WWContentIn the release notes of Nov. '12, there is information on new native functionality for Click-to-Call. We would like to understand how/if we could use such functionality, but there...
View ArticleAnswer - Attached File Report
Topic by OpieContentMany of our public Answers have files attached to them. Is there any report where we can see how many times these attached files have been accessed? Thanks, RickVersionNov 2012
View Article9c1379bc-cca6-4750-aee7-188f8348a6c3 What is it?
Topic by Stewart SandersContentHi All,Im sure others have come across this. When I load up my page the first thing it does is add to in the top-left hand corner a sequence of numbers and letters:...
View ArticleAccessibility for screen readers - bypass blocks
Topic by jhtContent Is there a way to add a skip link in the category dropdown pop up that screen readers use? It seems like the dropdown that screen readers access is coded in JavaScript so I'm...
View ArticleOracle RightNow CX Cloud Service 2012 Essentials (1 Comment)
Topic by Mark FowkesHi All,Has anyone passed the Oracle RightNow Exam mentioned above, I due to take it shortly and wondering if anyone had any inside information ? Regards, Mark
View ArticleYUI and jQuery
Topic by SalvatoreHello,is it possible to use both YUI and jQuery on the RightNow Customer Portals? Is there any documentation/guideline available? Could we face any (known?) issues?Thanks, Salvatore
View ArticleClass 'SimpleXMLElement' not found
Topic by SalvatoreHello,I'm trying to use SimpleXMLElement ( http://www.php.net/manual/en/class.simplexmlelement.php ) from within a widget (controller), but I get the following error message:Class...
View ArticleHow to display Dispositions Menu
Topic by Younes NacharContentI would like to display the dispositions menu the same way that the products and categories are displayed in the "input\ProductCategoryInput" widget.I am currently trying...
View Article