Incident Status Report (2 Comments)
Topic by SusieLContentI am trying to create a custom incident lifecycle report. I need to be able to track all the status associated with the incident and how long the incident remained in each of...
View ArticleProactive chat not working properly (2 Comments)
Topic by Palanisamy SivarajWe have a third party universal queue implemented for chat and we set agent state and max sessions through the thrid party queue API. The function call always returns with...
View ArticleDetecting development vs staging vs production areas in CP page code (2...
Topic by kahelfrichI have to do integration cross testing with different development environments in our SAP system as part of the release process.I think that the ideal way for me to do this, after...
View ArticleConditional CP_LOGIN_URL (1 Comment)
Topic by dwx2011ContentHi folks,I have a site with two 'ask' forms, one for customers who submit general questions and the other for customers who need to supply documents.Currently, if you're not...
View ArticleHow can I set a value in the ProductCategory widget from the value in another...
Topic by vivtedWe have a form that uses dynamically displayed drop down boxes whose values change based on the selected items in previous drop downs. We had to create our own drop downs as standard...
View ArticleDisplay agent text in guided assistance on customer portal
Topic by HansContentHi there,We are using the customer portal for our agents, and we're using guided assistance. For as far as I've seen, there is no option to display agent text on the portal, just...
View ArticleSurvey URL Changes in August 2012 release (6 Comments)
Topic by Paul SmithContentHi, I currently have a portal module working on a november 2011 site which allows a users to click on a url and be taken to a survey they have been sent, this works fine and...
View ArticleAdd logout button to chat with SMAL Auth (1 Comment)
Topic by Jerry FuerstenbergContent We're building a secured chat environment.Basically the user logs in on our site, then Pingfederate forwards them to the Chat_launchWe configured the logoout url in...
View Articlemobile.php folder - where is it located? (3 Comments)
Topic by Amanda VContentWe have Nov. 2010 version of RNT. I am trying to make some changes to mobile help center. Currently mobile users land in what I am assuming is the "out of box" version. I want...
View ArticleTracking composed emails (clicking on “Response” ) but agents did not tick...
Topic by Dragomir NeykovHi,I'm trying to make a report that can track for composed emails (clicking on “Response” ) but agents did not tick the SEND ON SAVE BUTTON? Resulting the email not being sent...
View ArticleWill AdvancedSearch work with unsupported languages? (1 Comment)
Topic by Scott MegaContent The languages for Thai (TH) and Turkish (TR) are not supported so we are essentially mapping TH to a Bulgarian interface and TR to a Slovenian interface. We are then changing...
View Articleimagecreatefromstring function missing (1 Comment)
Topic by Qing LiuContentHi All, I am trying to build a function that read the binary, graphical (GIF format)data and turn the data into Jpeg file. Online visitors can download the file. However, the...
View ArticleCloud Monitor - cloud_search2result
Topic by James SmithHello. I'm unable to do a select on the cloud_search2result table. A simiple select * query errors with "Invalid table 'cloud_search2result'. Operation not allowed to be performed...
View ArticleHidden Values on the ask.php incident input form (1 Comment)
Topic by Sheri Hastings I am trying to do something like this for the incident input form on the ask.php page.<input type="hidden"...
View ArticleProactiveChat with Retail platform
Topic by Sergio ValerioContent Dear wizards, I’m customizing my Retail Environment (Feb 2013) to add the ProactiveChat widget. I added this line to list.php page and it worked fine: <rn:widget...
View ArticleHow to send an email from custom customer portal page? (7 Comments)
Topic by Pravin KamdiContentHi,I am working on one of the Rightnow customer site. I need to send an email with customized data from custom CP page. Please let me know how to proceed on it? Do we need...
View ArticleApprove portal signup user (1 Comment)
Topic by Daniel BaggsContentI've been looking for a configuration option in RightNow CX that allows us to approve a user attempting to sign up/register a new contact account from the portal log in page...
View ArticleHelp on reports/Grid2 widget (1 Comment)
Topic by BSVersion: Aug2012All,I have a little PHP background with basic HTML /Widget knowledge. Iam trying to add a simple report on CP page which will display all the hobbies for a contact. These...
View ArticleAccount overview page displays policies but wont link to account specific...
Topic by Shashi RanjanContentWe have created a custom object(InsurancePolicy) and a report on top of that. We are trying to display this report on account overview page.we are using the reports/Grid2...
View ArticleOracle RightNow Customer Portal Test Environment (1 Comment)
Topic by Eli Hi,I am interested in developing an application using the Oracle RightNow Customer Portal. I read the documentation and looked at the sample code provided. I am not an Oracle partner but I...
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